Cancellations & Refunds during COVID-19

Cancellations & Refunds during COVID-19

Our original Terms and Conditions still apply; however, our cancellation policy will differ with COVID-19 travel related services. Please see below.

  • 20% deposit is required to secure your booking. This 20% is 100% refundable should the booking be cancelled with more than 7 days’ notice. If the cancellation notice is within 7 days from the service (except within a 24hr from start time) the 20% will become credit for rebooking within 12 months from the original booking date. If no service is rebooked within the 12 months period, then it has become non-refundable.
  • Cancelations on the day of service are non-refundable.
  • All cancellations MUST be made by the original hirer in writing via email and confirmed by a Sydney Charter Bus office staff member.
  • All bookings made for journeys between 1st January 2021 until 30th June 2021 are eligible for a refund or a credit as noted above.
  • Full payment must made at least 7 days prior to service and is 100% refundable for cancellations confirmed 7+ days prior to service. Within 2-7 days’ notice 80% is refundable as per conditions stated above.
  • 100% credit note will be issued for cancellations that are confirmed at least 7 days prior to the journey. The credit must be used within 12 months from the original service date. Expired credit notes are non-refundable.
  • Cancellations within 24hrs from the service start time is a 100% cancellation rate.
  • All COVID-19 cancellations must come from the venue or organisation and be a registered venue with Service NSW COVID Safe Check-in Business program.
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