Report a Service Incident

Sydney Charter Bus Australia — Client Incident Report Form

⚠ This form is for non-emergency incident reporting only

If you or someone else requires urgent assistance — call 000 immediately. For urgent matters contact our office: 1300 468 199

Who Should Use This Form

This form is for passengers, supervising teachers, group organisers, corporate account holders, parents or guardians and school staff who need to report an incident that occurred during a Sydney Charter Bus Australia service. Submit this form after the event — not during an emergency.

What Happens After You Submit

1	You will receive an automatic confirmation email with a summary of your report
2	Your report is logged with our office and added to our Safety Management System incident register
3	Where a response has been requested, a member of our team will contact you within 2 business days

Section 1 — Your Booking Details

Please provide as much detail as possible. If you do not have your booking reference, leave it blank and describe the service below.

Booking Reference Number (if known)

Today's Date *

Pick-up Location *

Drop-off / Destination *

Vehicle Type (if known)

Section 2 — Incident Details

Type of Incident *

Date of Incident *

Approximate Time of Incident *

Location Where Incident Occurred *

Description of Incident *

Section 3 — Emergency Services

Were emergency services (000) called? *

Was NSW Police involved?

Was an ambulance called?

Police Report Number (if applicable)

Section 4 — Your Details

Your details are used to follow up on this report. All information is treated in accordance with our Privacy Policy.

Full Name *

Role / Capacity *

Email Address *

Phone Number *

Organisation / School Name (if applicable)

Section 5 — Supporting Information

Upload Photos or Documents (optional — PDF, JPG or PNG, max 5MB per file)

Would you like a response from our office? *

Any additional information (optional)

I confirm that the information I have provided in this report is accurate and complete to the best of my knowledge. I have read and understood the Privacy Policy and Terms & Conditions of Sydney Charter Bus Australia.

Privacy: Information submitted through this form is collected by Sydney Charter Bus Pty Ltd (ABN: 44 134 888 912) for the purpose of investigating and responding to incidents involving our services, and for maintaining our Safety Management System (SMS) incident register as required under NSW Bus Operator Accreditation No. 39461. Your information will not be disclosed to third parties except where required by law or for insurance and legal purposes directly related to the reported incident. See our full Privacy Policy.

Sydney Charter Bus Pty Ltd | ABN: 44 134 888 912 | NSW Accreditation: 39461 | 1300 468 199 | [email protected]