Accessibility Statement
Our Commitment to an Accessible and Inclusive Digital Experience
Sydney Charter Bus Pty Ltd | NSW Accreditation No. 39461 | ABN: 44 134 888 912 | Last reviewed: May 2026
Sydney Charter Bus Australia is committed to ensuring that our website — www.sydneycharterbus.com.au — is accessible to the widest possible audience, including people with disabilities, people using assistive technologies such as screen readers, and people with diverse access needs. We believe that everyone has the right to access information about our services and to make enquiries and bookings without encountering unnecessary barriers.
This statement sets out our current accessibility position, the standard we are working towards, the known limitations of our website, and how to contact us if you encounter an access barrier or wish to request content in an alternative format.
1. Legal Framework
In Australia, website accessibility is governed by the Disability Discrimination Act 1986 (Cth) (DDA). Under section 23 of the DDA, it is unlawful to discriminate against a person with a disability in the provision of services. The Australian Human Rights Commission (AHRC) has confirmed that websites are services within the meaning of the Act, and that failing to make a website reasonably accessible to people with disabilities constitutes unlawful discrimination.
The internationally recognised technical standard for web accessibility is the Web Content Accessibility Guidelines (WCAG) 2.1, developed by the World Wide Web Consortium (W3C). WCAG 2.1 Level AA is the benchmark used by the Australian Government Digital Transformation Agency and is the accepted standard for DDA compliance purposes in Australia.
Sydney Charter Bus Australia is committed to working towards WCAG 2.1 Level AA conformance across all pages and documents on this website.
2. Conformance Status
| Conformance Status | Partially Conformant — some content does not fully conform to WCAG 2.1 Level AA |
| Standard | Web Content Accessibility Guidelines (WCAG) 2.1 Level AA — www.w3.org/TR/WCAG21/ |
| Website | www.sydneycharterbus.com.au |
| Last reviewed | May 2026 — ongoing review in progress |
“Partially conformant” means that some parts of this website do not fully conform to the WCAG 2.1 standard. The known limitations are listed in Section 4 below. We are actively working to identify and address these issues. “Partially conformant” is an honest and transparent declaration — it is more accurate and more useful than claiming full conformance without independent verification.
3. Accessibility Features
Features currently in place:
| ✓ | Pages use a logical heading hierarchy (H1 → H2 → H3) to aid screen reader navigation |
| ✓ | All pages include a descriptive page title in the browser tab |
| ✓ | Content is structured with clear sections and descriptive subheadings |
| ✓ | Phone numbers and email addresses are linked and activatable |
| ✓ | Key policies and documents are available as downloadable PDF files |
| ✓ | The website is viewable on mobile, tablet and desktop devices |
We also support users by:
| ✓ | Providing quotes, booking confirmations and all key documents by email in a readable text format |
| ✓ | Accepting telephone bookings and enquiries during office hours for those who cannot use online forms |
| ✓ | Providing information about accessibility needs for passengers travelling with mobility aids — contact us before booking |
| ✓ | Responding to accessibility feedback within 5 business days |
| ✓ | Providing all essential service information in plain English without unnecessary jargon |
4. Known Limitations
The following are known or likely limitations of this website that we are aware of and are working to address. We are transparent about these limitations rather than claiming full conformance we cannot yet verify.
| Area | Known or Likely Limitation | Status |
|---|---|---|
| Image alt text | Some images across fleet, gallery and older content pages may be missing descriptive alt text, making them inaccessible to screen reader users. WCAG 2.1 criterion 1.1.1. | In progress |
| Colour contrast | Some text and background colour combinations, particularly in page builder elements, may not meet the 4.5:1 contrast ratio required for normal text under WCAG 2.1 criterion 1.4.3. | Under review |
| PDF documents | Downloadable PDF documents — including booking confirmations, policy summaries and checklists — may not be fully tagged for screen reader access. They contain basic metadata but may not meet WCAG 2.1 criterion 1.3.1 for PDF structure. | In progress |
| Third-party content | Embedded third-party tools — including the online booking widget (Booking Hub), the online payment portal and any embedded Google Maps — are outside our direct control. We cannot guarantee their accessibility conformance. | Third party |
| Form labels | Quote and contact forms may not have fully labelled input fields visible to assistive technologies. WCAG 2.1 criterion 1.3.1 and 3.3.2. | Under review |
| Keyboard navigation | Some interactive elements and page components may not be fully navigable using keyboard only. WCAG 2.1 criterion 2.1.1. | Under review |
| Older article content | Some older articles and blog posts may contain structural and heading order issues, and images without alt text, that pre-date our current accessibility review. These are being audited and updated progressively. | In progress |
5. Alternative Access — Contact Us
If you encounter an accessibility barrier on our website — or if any part of this website is not accessible to you — we want to know. We are committed to responding to all accessibility feedback within 5 business days and to providing content in an alternative format where reasonably practicable.
If you cannot use our online quote or booking form due to an access barrier, you can reach us directly by phone or email during office hours and we will process your enquiry manually.
| Phone | 1300 468 199 | 0413 182 999 |
| [email protected] | |
| Office Hours | Monday–Friday 9:30am–4:30pm | Weekends 12:00pm–2:00pm | Public Holidays: Operational — Office Closed |
| Response time | Within 5 business days for all accessibility feedback and alternative format requests |
6. Formal Complaints — Australian Human Rights Commission
If you have raised an accessibility concern with us and are not satisfied with our response, you have the right to lodge a formal complaint with the Australian Human Rights Commission (AHRC) under the Disability Discrimination Act 1986 (Cth).
Information about making a disability discrimination complaint is available at: humanrights.gov.au
We would always prefer to resolve accessibility concerns directly and quickly. Please contact us first — we are committed to taking all accessibility feedback seriously and responding constructively.
7. Our Improvement Plan
We are actively working to improve the accessibility of this website. Our current improvement activities include:
| ✓ | Conducting a full accessibility audit using WAVE (wave.webaim.org) and Google Lighthouse across all key pages |
| ✓ | Reviewing and adding descriptive alt text to all images across the website via the Media Library |
| ✓ | Verifying colour contrast ratios across all page elements against the WCAG 2.1 AA 4.5:1 requirement using WebAIM Contrast Checker |
| ✓ | Reviewing form field labelling across quote and contact forms |
| ✓ | Progressively reviewing and updating older article content for heading structure and image alt text |
| ✓ | Reviewing the accessibility of downloadable PDF documents and working towards properly tagged PDF output |
This accessibility statement will be updated as improvements are made and as our review findings are completed. We aim to review and update this statement at least annually.
Useful References
| WCAG 2.1 Guidelines — w3.org | The full Web Content Accessibility Guidelines 2.1 standard |
| Australian Human Rights Commission — Disability Rights | DDA compliance guidance and complaint lodgement |
| WAVE Web Accessibility Evaluation Tool | Free accessibility checker — enter any URL to test |
| Disability Discrimination Act 1986 (Cth) | Federal Register of Legislation — current consolidated version |