Restaurant Booking & Dining Recommendation Policy

Sydney Charter Bus Pty Ltd | Trading as Sydney Charter Bus Australia

Issued by	Sydney Charter Bus Pty Ltd (trading as Sydney Charter Bus Australia) \| ABN: 44 134 888 912
Accreditation	NSW Accreditation No. 39461 — Transport for NSW
Applies to	All charter, tour, corporate, private hire, and event transport services
Review	Current version 2.8 — subject to amendment at any time. Always published at www.sydneycharterbus.com.au/company-policies

1. Purpose

This policy outlines the position of the Company regarding restaurant recommendations, reservations, and dining arrangements associated with charter services. It is designed to manage risk, clarify responsibility, and ensure operational neutrality.

2. Policy Statement

The Company does not recommend, select, endorse, or make bookings for restaurants, cafés, or dining venues on behalf of clients. All dining arrangements remain the sole responsibility of the client, event organiser, or authorised representative.

3. Rationale

3.1 Liability & Risk Exposure

Restaurant selection involves variables outside the Company’s control, including but not limited to:

Food quality, hygiene standards, and service delivery

Dietary compliance (allergies, religious, cultural requirements)

Pricing, billing disputes, and cancellation terms

Venue capacity, staffing, and service delays

Any involvement in recommending or booking venues may expose the Company to:

!	Claims of negligence or misrepresentation
!	Liability arising from food-related incidents (e.g. food poisoning, allergen exposure)
!	Disputes between clients and third-party venues

3.2 Independence of Third-Party Providers

Restaurants and dining venues operate as independent third-party businesses. The Company:

✗	Has no contractual control over their operations
✗	Cannot guarantee service quality, availability, or compliance
✗	Does not receive or accept commissions, incentives, or referral benefits

3.3 Conflict of Interest & Commercial Neutrality

Providing recommendations may create:

Perceived bias or preferential treatment

Expectations of endorsement or quality assurance

Reputational risk if the client experience is unsatisfactory

To maintain transparency and neutrality, the Company adopts a strict non-recommendation stance.

3.4 Operational Efficiency

Driver schedules, fatigue management obligations, and transport timelines are governed by strict regulatory and safety requirements. Restaurant delays or service issues can:

!	Disrupt legally mandated driving hours under the Heavy Vehicle National Law (HVNL)
!	Impact subsequent bookings and other clients’ services
!	Create safety and compliance risks across the operational schedule

4. Client Responsibility

Clients are solely responsible for:

✓	Selecting and booking dining venues independently
✓	Confirming reservation times and group capacity with the venue
✓	Advising venues of arrival times and transport logistics
✓	Managing dietary requirements and special requests
✓	Ensuring suitable coach or bus access and parking arrangements are confirmed with the venue

5. Driver & Company Limitations

Drivers and staff:

✗	Will not liaise with restaurants on behalf of clients (except for basic arrival notifications if specifically requested)
✗	Will not manage bookings, menus, or payments on behalf of clients
✗	Are not authorised to recommend specific venues

Any informal suggestions provided by staff are general in nature only and must not be construed as professional or endorsed recommendations.

6. Optional Assistance (Non-Binding)

Upon request, the Company may:

✓	Suggest general dining precincts or well-known areas
✓	Provide logistical guidance regarding coach access and parking

Such assistance:

Is provided strictly on a non-reliance basis

Does not constitute a recommendation or endorsement of any venue

Transfers all responsibility for dining arrangements to the client

7. Limitation of Liability

To the maximum extent permitted under Australian Consumer Law and applicable NSW legislation, the Company:

Accepts no liability for any loss, damage, injury, delay, or dissatisfaction arising from restaurant or dining experiences

Is not responsible for third-party acts, omissions, or failures

Disclaims all warranties relating to suitability, quality, or fitness of any venue

8. Client Acknowledgement

By proceeding with a booking, the client acknowledges and agrees that:

✓	All restaurant and dining arrangements are made independently by the client
✓	The Company bears no responsibility for outcomes related to such arrangements
✓	This policy forms part of the Company’s terms and conditions of service

9. Recommended Best Practice for Clients

For optimal outcomes, clients are encouraged to:

✓	Contact venues directly to confirm group suitability, capacity and menus
✓	Request written confirmations of all bookings and reservations
✓	Verify coach parking and accessibility requirements in advance
✓	Allow buffer time in the itinerary for service delays
✓	Communicate clearly with both the venue and transport provider regarding timings and logistics

Questions About This Policy?

For logistical guidance regarding coach access and parking in relation to dining venues, or to discuss your charter itinerary, please contact our operations team before your service date.

📞 1300 468 199

📱 0413 182 999

✉ [email protected]

🚫 Policy Compliance Notice

This policy forms part of the Company’s terms and conditions of service. By confirming a booking, the client acknowledges they have read, understood and accepted the terms of this policy. Sydney Charter Bus Australia reserves the right to amend this policy at any time. The current version is always published at www.sydneycharterbus.com.au/company-policies.

📞 1300 468 199 | 📱 0413 182 999 | ✉ [email protected]

Office Hours: Monday–Friday 9:30am–4:30pm | Weekends 12:00pm–2:00pm | Public Holidays: Operational — Office Closed