Company Policies Every Employee Should Know and Follow

Lost Property

Sydney Charter Bus Pty Ltd’s Lost Property Policy sets out the process for reporting, investigating and reclaiming items left on its vehicles. The policy establishes that all lost property claims must be submitted in writing with a valid booking reference number — without which the relevant service, vehicle and driver cannot be identified. Found items are stored securely for three months from handover before being donated to charity. The policy clearly defines the Hirer’s responsibility to conduct a pre-disembarkation vehicle inspection at the conclusion of every service, to make internal group enquiries before contacting the company, and acknowledges that Sydney Charter Bus Pty Ltd accepts no liability for personal property left on its vehicles, consistent with the General Terms & Conditions of Charter & Hire and applicable NSW law.

Copyright

Sydney Charter Bus Pty Ltd’s Copyright Notice and Policy establishes copyright ownership over all content on this website under the Copyright Act 1968 (Cth) and international conventions. It expressly prohibits the reproduction, adaptation, publication, and automated scraping of website content — including all policies and operational documents, which are original literary works protected under ss. 31 and 32 of the Act. The policy addresses authorisation infringement under s. 36(1A) and the Roadshow Films v iiNet decision, and clarifies that fair dealing does not extend to commercial copying of policies. A dedicated section covers the public performance of copyright material on charter vehicles, referencing s. 31(1)(a)(iii) of the Act, the parliamentary inquiry Don’t Stop the Music!, and the requirement for Hirers to hold valid APRA AMCOS and PPCA licences (available jointly through OneMusic Australia) before playing music or screening films on board.

Privacy Policy

This Privacy Policy for Sydney Charter Bus Pty Ltd (ABN 44 134 888 912) has been updated to reflect the Privacy and Other Legislation Amendment Act 2024 (Cth), which received Royal Assent on 10 December 2024. The policy covers the collection and use of personal information in connection with bus hire, coach charter, airport transfer and shuttle services; compliance with all 13 Australian Privacy Principles; direct marketing obligations under APP 7; cross-border disclosure requirements under APP 8; data security and the Notifiable Data Breaches Scheme under APP 11; access and correction rights under APPs 12 and 13; the new statutory tort for serious invasions of privacy (effective mid-2025); and the automated decision-making transparency obligations commencing 10 December 2026 under new APP 1.7. Complaints may be escalated to the Office of the Australian Information Commissioner at www.oaic.gov.au.

Terms & Conditions

These Terms & Conditions of Charter & Hire govern all services supplied by Sydney Charter Bus Pty Ltd (NSW Accreditation No. 39461). They incorporate the company’s full suite of operational policies into a single binding document — including the 20% deposit and cancellation fee schedule, passenger conduct and zero-tolerance alcohol policy, prohibited items, luggage and manual handling limits, driver fatigue compliance under the Heavy Vehicle National Law, overnight accommodation and meal allowance obligations, airport transfer protocols, Chain of Responsibility obligations, limitation of liability, force majeure provisions, and complaints procedure under NSW Passenger Transport legislation. These Terms are governed by the laws of New South Wales and apply immediately upon booking confirmation.

Category: Company Policies