Company Policies Every Employee Should Know and Follow

Modern Slavery Policy

Sydney Charter Bus Pty Ltd is committed to identifying, preventing and addressing all risks of modern slavery within its transport operations and supply chains. This policy establishes our obligations and controls under the Modern Slavery Act 2018 (Cth), the Criminal Code Act 1995 (Cth), and the Fair Work Act 2009 (Cth) — covering all employees, bus and coach drivers, depot and maintenance staff, subcontractors, suppliers and third-party providers. It sets out role-specific obligations, due diligence requirements, reporting and whistleblower protections, and our monitoring and auditing framework across all areas of our business.

Driver Commentary & Tour Guide Policy

At Sydney Charter Bus Australia, our drivers are transport professionals — and their sole focus while operating a vehicle is getting every passenger to their destination safely. This policy sets out why drivers are prohibited from providing live tour commentary on any service, what the legal and compliance obligations are under the Work Health & Safety Act 2011 (NSW), the Heavy Vehicle National Law, and Chain of Responsibility provisions, and how clients can arrange professional tour guides or approved audio alternatives for sightseeing, school excursion, corporate, and regional charter services across Sydney and NSW.

Flight Delays Policy

Flight delays are an unavoidable reality of air travel, and managing their impact on ground transport requires clear protocols, defined responsibilities, and proactive communication. Sydney Charter Bus Australia’s Flight Delays Policy sets out exactly how inbound airport transfers are handled at Sydney Airport’s domestic (T2/T3) and international (T1) terminals — including the standard waiting periods included in every quote, the full Sydney Airport commercial vehicle parking rate schedule effective 1 July 2025, procedures for multi-flight group pickups, decision-point thresholds for extended delays, and the responsibilities of the hirer in monitoring flights and coordinating contingency arrangements.

Vehicle Allocation Policy

Vehicle Allocation Policy Passenger Numbers, Vehicle Assignment & Service Compliance Issued by Sydney Charter Bus Pty Ltd | ABN: 44 134 888 912 Trading as Sydney Charter Bus Australia (SCBA) Accreditation NSW Accreditation No. 39461 — Transport for NSW Policy applies to All charter, hire, transfer, tour, and event transport bookings Review Current version 6.1— [...]

Company Policies

View Sydney Charter Bus Australia’s company policies, including safety management, passenger guidelines, cancellations, fatigue management and compliance under NSW Bus Operator Accreditation Scheme (BOAS). Transparent, compliant and customer-focused charter bus and coach hire in Sydney.

School Terms and Conditions

School Terms & Conditions of Charter & Hire Sydney Charter Bus Pty Ltd | Trading as Sydney Charter Bus Australia Last Updated: 19 May 2026 | These School Terms & Conditions apply specifically to all school charter and hire services and are to be read in conjunction with our General Terms & Conditions of Charter [...]

COVID-19

All NSW COVID-19 Public Health Orders were fully repealed on 30 November 2022 — this page sets out our current health, hygiene and biohazard standards, which apply to every service irrespective of pandemic conditions.

Meet & Greet Assist Services

Sydney Charter Bus Pty Ltd’s Airport Meet & Greet Assistance Policy documents the full scope of premium arrival coordination services available at Sydney Domestic Terminals T2 and T3, Sydney International Terminal T1, White Bay Cruise Terminal, and the Overseas Passenger Terminal at Circular Quay. Commonly engaged for VIP executives, international delegates, conference groups and cruise passengers, the service encompasses personalised welcome signage, real-time flight monitoring, baggage carousel meeting, escorted transfer, luggage assistance and group assembly. This policy outlines service charges, pre-positioning requirements for domestic and international arrivals, flight delay protocols, multiple terminal limitations, large-group coordination requirements, departure services, mandatory booking information, and safety and regulatory compliance obligations under NSW transport law and Sydney Airport commercial vehicle regulations.

Website Terms of Use

Sydney Charter Bus Pty Ltd’s Terms of Website Use govern all access to and use of www.sydneycharterbus.com.au. Updated for 2026, these Terms address the prohibition on unlawful conduct (including s. 18 misleading or deceptive conduct under the Australian Consumer Law), website content accuracy and the ACCC’s 2025–26 digital enforcement priorities, intellectual property under the Copyright Act 1968 (Cth) and Trade Marks Act 1995 (Cth), the legal status of online enquiries and booking requests under the Electronic Transactions Act 1999 (Cth), Consumer Guarantees that cannot be excluded under the Australian Consumer Law, the strengthened Unfair Contract Terms regime (civil penalties apply from 9 November 2023), privacy compliance under the Privacy Act 1988 (Cth) as amended, the Spam Act 2003 (Cth), ACL-compliant limitation of liability with non-excludable rights savings clauses, indemnity, and governing law (NSW).

Disclaimer

Sydney Charter Bus Pty Ltd’s Website Disclaimer governs all access to and use of sydneycharterbus.com.au and has been prepared in accordance with the Australian Consumer Law (Cth), the Civil Liability Act 2002 (NSW) and applicable Commonwealth legislation. It addresses the general-information basis of all Website Content (including all company policies and operational documents), confirms that nothing on the Website constitutes professional, legal or safety advice, and sets out the limitations applicable to any reliance on Website Content. The Disclaimer includes an important notice regarding the policy suite published on the Company Policies page — confirming that all policies are prepared with reasonable care but must not be relied upon as the sole basis for legal, compliance or operational decisions. Limitation of liability clauses operate under ss. 64 and 64A of the Australian Consumer Law, and the Disclaimer expressly preserves all non-excludable Consumer Guarantee rights. References to the ACCC’s 2026–27 enforcement priorities and the anticipated unfair trading practices legislation are incorporated.

Category: Company Policies