Safety and Compliance Standards for Your Business

Disability & Accessibility Transport Policy

Disability & Accessibility Policy

Sydney Charter Bus Pty Ltd operates as a private charter transport provider in New South Wales. This Disability & Accessibility Transport Policy sets out the Company’s position in relation to passengers with disabilities, mobility aids, and wheelchair requirements — including the legislative framework under the Disability Discrimination Act 1992 (Cth) and the Disability Standards for Accessible Public Transport 2002 (Cth), why the fleet does not include wheelchair-accessible vehicles, which mobility aids can be accommodated and under what conditions, the mandatory passenger requirements, and the Company’s non-discrimination statement consistent with the concept of unjustifiable hardship.

Transport Safety & Compliance Policy

As an accredited operator under the NSW Bus Operator Accreditation Scheme (BOAS), Sydney Charter Bus Australia is bound by — and operates in full compliance with — the Passenger Transport Act 2014 (NSW), the Heavy Vehicle National Law, Chain of Responsibility provisions, and applicable Work Health & Safety legislation. This Corporate Transport Safety & Compliance Policy sets out the operational, legal and safety obligations governing all charter services, and informs corporate clients, event organisers and procurement teams of their own responsibilities — including their potential legal liability under Chain of Responsibility for any instruction that may compromise driver safety, fatigue compliance, or road law compliance.

Modern Slavery Policy

Sydney Charter Bus Pty Ltd is committed to identifying, preventing and addressing all risks of modern slavery within its transport operations and supply chains. This policy establishes our obligations and controls under the Modern Slavery Act 2018 (Cth), the Criminal Code Act 1995 (Cth), and the Fair Work Act 2009 (Cth) — covering all employees, bus and coach drivers, depot and maintenance staff, subcontractors, suppliers and third-party providers. It sets out role-specific obligations, due diligence requirements, reporting and whistleblower protections, and our monitoring and auditing framework across all areas of our business.

Driver Commentary & Tour Guide Policy

At Sydney Charter Bus Australia, our drivers are transport professionals — and their sole focus while operating a vehicle is getting every passenger to their destination safely. This policy sets out why drivers are prohibited from providing live tour commentary on any service, what the legal and compliance obligations are under the Work Health & Safety Act 2011 (NSW), the Heavy Vehicle National Law, and Chain of Responsibility provisions, and how clients can arrange professional tour guides or approved audio alternatives for sightseeing, school excursion, corporate, and regional charter services across Sydney and NSW.

Company Policies

View Sydney Charter Bus Australia’s company policies, including safety management, passenger guidelines, cancellations, fatigue management and compliance under NSW Bus Operator Accreditation Scheme (BOAS). Transparent, compliant and customer-focused charter bus and coach hire in Sydney.

School Terms and Conditions

School Terms & Conditions of Charter & Hire Sydney Charter Bus Pty Ltd | Trading as Sydney Charter Bus Australia Last Updated: 19 May 2026 | These School Terms & Conditions apply specifically to all school charter and hire services and are to be read in conjunction with our General Terms & Conditions of Charter [...]

COVID-19

All NSW COVID-19 Public Health Orders were fully repealed on 30 November 2022 — this page sets out our current health, hygiene and biohazard standards, which apply to every service irrespective of pandemic conditions.

Website Terms of Use

Sydney Charter Bus Pty Ltd’s Terms of Website Use govern all access to and use of www.sydneycharterbus.com.au. Updated for 2026, these Terms address the prohibition on unlawful conduct (including s. 18 misleading or deceptive conduct under the Australian Consumer Law), website content accuracy and the ACCC’s 2025–26 digital enforcement priorities, intellectual property under the Copyright Act 1968 (Cth) and Trade Marks Act 1995 (Cth), the legal status of online enquiries and booking requests under the Electronic Transactions Act 1999 (Cth), Consumer Guarantees that cannot be excluded under the Australian Consumer Law, the strengthened Unfair Contract Terms regime (civil penalties apply from 9 November 2023), privacy compliance under the Privacy Act 1988 (Cth) as amended, the Spam Act 2003 (Cth), ACL-compliant limitation of liability with non-excludable rights savings clauses, indemnity, and governing law (NSW).

Disclaimer

Sydney Charter Bus Pty Ltd’s Website Disclaimer governs all access to and use of sydneycharterbus.com.au and has been prepared in accordance with the Australian Consumer Law (Cth), the Civil Liability Act 2002 (NSW) and applicable Commonwealth legislation. It addresses the general-information basis of all Website Content (including all company policies and operational documents), confirms that nothing on the Website constitutes professional, legal or safety advice, and sets out the limitations applicable to any reliance on Website Content. The Disclaimer includes an important notice regarding the policy suite published on the Company Policies page — confirming that all policies are prepared with reasonable care but must not be relied upon as the sole basis for legal, compliance or operational decisions. Limitation of liability clauses operate under ss. 64 and 64A of the Australian Consumer Law, and the Disclaimer expressly preserves all non-excludable Consumer Guarantee rights. References to the ACCC’s 2026–27 enforcement priorities and the anticipated unfair trading practices legislation are incorporated.

Lost Property

Sydney Charter Bus Pty Ltd’s Lost Property Policy sets out the process for reporting, investigating and reclaiming items left on its vehicles. The policy establishes that all lost property claims must be submitted in writing with a valid booking reference number — without which the relevant service, vehicle and driver cannot be identified. Found items are stored securely for three months from handover before being donated to charity. The policy clearly defines the Hirer’s responsibility to conduct a pre-disembarkation vehicle inspection at the conclusion of every service, to make internal group enquiries before contacting the company, and acknowledges that Sydney Charter Bus Pty Ltd accepts no liability for personal property left on its vehicles, consistent with the General Terms & Conditions of Charter & Hire and applicable NSW law.

Category: Safety & Compliance